Privacy Policy

1. Introduction

Welcome to Ile App ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our electronic device and motor vehicle management platform.

By using Ile App, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Account and Profile Information

When you create an account, we collect:

• Email address - Required to create your account and communicate with you
• Password - Stored securely (we cannot see your password)
• Full name - To identify your account
• Phone number - Optional, for account verification and notifications
• National ID number - Optional, to verify your identity
• Physical address - Optional, including street, city, state, postal code, and country
• Profile photo - Optional, if you choose to upload one
• Business information - If you register as a business, we collect your business registration details

2.2 Asset Information

When you register assets (electronic devices or vehicles), we collect:

• Device identifiers: IMEI numbers, serial numbers, MAC addresses (for electronic devices)
• Vehicle identifiers: Registration numbers, chassis numbers, engine numbers
• Asset details: Brand, model, purchase date, purchase amount
• Asset images: Photos of your devices or vehicles
• Proof of purchase: Receipts or purchase documents you upload

2.3 Location Information

We collect your location only for specific important events, and only with your permission:

• When you register an asset - To record where the asset was registered
• When you report a theft - To record where the report was filed
• When you transfer an asset - To record where the transfer occurred
• When you report a recovery - To record where the asset was found

We use your device's GPS location when available. If GPS is not available, we may use your approximate location based on your internet connection. We convert location coordinates to readable addresses to help with asset recovery if needed.

You can choose not to share your location, but this may limit some features. You can change your location permission at any time in your device settings.

2.4 Payment Information

When you make a payment, we collect:

• Payment amount - How much you paid
• Transaction reference - A unique number to track your payment
• Billing information - Your name, email, phone number, and country

Important: We do not see or store your credit card numbers or bank account details. All payments are processed securely by PesaPal, our payment partner. We only receive confirmation that your payment was successful.

2.5 Files and Media

We store files you upload, including:

• Evidence files - Photos, documents, and files you upload when reporting stolen assets
• Asset photos - Pictures of your devices or vehicles
• Business logos - Logos uploaded by business accounts
• Profile pictures - Your profile photo if you choose to upload one

2.6 Communication Data

When you use our chat feature, we collect:

• Messages - The messages you send and receive
• Conversation information - Who you're chatting with and when messages were sent

2.7 Usage and Analytics Data

We automatically collect certain information when you use our service:

• Searches - What you search for in the app
• IP address - Your internet address, used for security purposes
• Device information - What type of device and browser you're using
• App performance - How fast pages load and if there are any errors

2.8 Cookies and Browser Storage

We use cookies and browser storage to:

• Keep you logged in - So you don't have to sign in every time
• Remember your preferences - Like your location permission choice
• Save your work - Temporarily save form data so you don't lose it
• Remember app settings - Like your interface preferences

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

• Create and manage your account
• Process asset registrations and transfers
• Facilitate payments and transactions
• Enable communication between users via chat
• Send notifications about important events (transfers, theft reports, etc.)
• Provide customer support

3.2 Fraud Prevention and Security

• Verify asset ownership and prevent fraudulent transfers
• Track and report stolen assets
• Maintain audit trails for security and compliance
• Detect and prevent unauthorized access
• Monitor for suspicious activity

3.3 Location Data Usage

We use your location data only for:

• Keeping records of where important events happened (like asset registration or transfers)
• Helping recover stolen assets by providing location information to law enforcement
• We do not use location data for advertising, marketing, or sharing with other companies

3.4 Analytics and Improvement

• Analyze usage patterns to improve our service
• Monitor application performance and identify issues
• Optimize user experience and interface design

4. Data Sharing and Disclosure

We do not sell your personal information. We share data only in the following circumstances:

4.1 Third-Party Service Providers

We work with trusted service providers to help us run the app. These companies may process your data:

• Supabase - Stores your account information, assets, and files securely. They help us keep your data safe and make sure only you can access your information.
• PesaPal - Processes your payments securely. When you make a payment, we send your billing information (name, email, phone, country) to PesaPal. They handle all payment processing and keep your payment card details secure. We never see your card numbers.
• Google Maps - Converts location coordinates into readable addresses. When you share your location, we send it to Google Maps to convert it to an address we can use.
• ipapi.co - Provides approximate location when GPS is not available. This service uses your internet address to estimate your general location.
• Vercel Analytics - Helps us understand how the app is performing and how people use it. This information is anonymous and helps us improve the service.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Valid legal requests from law enforcement
• Court orders or subpoenas
• Government investigations
• Protection of our rights, property, or safety
• Prevention of fraud or security threats

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We take security seriously and use industry-standard measures to protect your information:

• Encryption: All data is encrypted when it's sent over the internet and when it's stored
• Secure Login: We use secure authentication methods to protect your account
• Access Control: Only you can access your personal data and assets
• Secure File Storage: Files you upload are stored securely with restricted access
• Activity Monitoring: We monitor for suspicious activity to keep your account safe
• Password Protection: Your password is stored securely and we never see it

While we do our best to protect your information, no system is 100% secure. We are committed to maintaining high security standards and will notify you if we discover any security issues that affect you.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 Access and Portability

• Request access to your personal data
• Request a copy of your data in a portable format
• View your profile information through your account settings

6.2 Correction and Update

• Update your profile information at any time through account settings
• Correct inaccurate or incomplete data
• Modify your preferences

6.3 Deletion

You can request deletion of your account and associated data by:

• Using the "Delete Account" feature in your account settings
• Contacting us directly at the email address below

Note: When you request account deletion, we review it to make sure we handle your data properly. Some information may need to be kept for legal reasons or to prevent fraud, as required by law. We will contact you to confirm your deletion request.

6.4 Location Consent

You can:

• Change your location permission in your device settings at any time
• Choose not to share your location when prompted
• Use the service without sharing your location, though some features may be limited

6.5 Data Portability (GDPR)

If you are located in the European Economic Area (EEA), you have the right to receive your personal data in a structured, commonly used, and machine-readable format.

6.6 Objection and Restriction

You may object to certain processing of your data or request restriction of processing in certain circumstances.

7. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Prevent fraud and maintain security

How Long We Keep Your Data:

• Account information: Kept until you delete your account
• Asset records: Kept to help prevent fraud, even after account deletion if an asset was reported stolen
• Payment records: Kept as required by law for financial records
• Chat messages: Kept until you delete the conversation or your account
• Temporary data: Automatically deleted after a period of time

When you request account deletion, we will delete or anonymize your personal information within 30 days, except where retention is required by law or for fraud prevention.

8. Children's Privacy

Our service is not intended for children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure that appropriate safeguards are in place, including:

• Using contracts that protect your data when it's transferred
• Following international data protection laws
• Working only with service providers that meet high data protection standards

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification for significant changes
• Displaying a notice in the application

Your continued use of the service after changes become effective constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Inquiries

Email: info@ileapp.net

For account deletion requests, you can also use the "Delete Account" feature in your account settings.

We will respond to your inquiry within 30 days of receipt.